Many successful businesses today have realised that outsourcing has moved beyond a mere cost-cutting exercise to become a strategic solution to the problem of how to focus critical business resources on their core business.

Think IT Solutions™ managed services and professional support will allow you to grow and develop your business while we keep your ICT infrastructure operating at peak performance. You can select a Support Plan that meets your company's individual requirements at a determined price.

Our Support Plans cover all your support needs including desktop and end-users, servers, back office and your network infrastructure.

Most businesses today cannot afford lengthy service interruptions; our Support Plans offer peace-of-mind by guaranteeing on-site or remote support within a specific time limit.

Our Service Centre operates as a single point of contact that ensures 24x7x365 access to support.

 
Contract Options
Response Times
Service Centre Login
Support Hours -
Week Days
(08:00 - 17:00)
Support Hours -
After Hours
(17:00-08:00)
Premier Support Plan
Within 24 hours
Yes
Yes
Yes
Retainer Contract
Next business
day
Yes
Yes
Yes
Non-Contract Customers
Best Effort
No
Yes * conditions apply
Yes * conditions apply
 

For more information on our Support Plans please contact us at support@thinkit.co.za